Printora Digital ("we," "us," or "our") respects your privacy and is committed to protecting the information you share with us. This policy explains what information we collect, how we use it, and the choices you have.
Information we collect
When you submit our quote request form, contact us by email or WhatsApp, or otherwise reach out to us, we may collect:
- Your name, company name, and job title
- Email address and phone number
- Details about your packaging project, including product type, quantities, and uploaded artwork or design files
- Any other information you choose to include in your message
We do not collect sensitive personal information such as payment card numbers through this website. Payment details, when needed, are handled through separate, secure invoicing channels agreed with you directly.
How we use your information
- To respond to quote requests and prepare pricing, proofs, and order documentation
- To communicate with you about your order, production timeline, and shipping
- To improve our products, website, and customer service
- To send occasional updates about our services, which you may opt out of at any time
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
How we share information
We may share information with trusted third parties who help us operate our business, such as our form-processing provider (Formspree), manufacturing and logistics partners involved in fulfilling your order, and email or communication tools. These parties are only given the information necessary to perform their function and are expected to handle it responsibly.
We may also disclose information if required by law or to protect our legal rights.
Data retention
We retain quote requests and order-related correspondence for as long as reasonably necessary to fulfill orders, maintain business records, and comply with legal obligations. You can request that we delete your information at any time, subject to any records we're required to keep.
Cookies and website analytics
Our website may use basic cookies or analytics tools to understand how visitors use the site, so we can improve it over time. These tools do not collect sensitive personal information and are not used to build advertising profiles.
Your choices
You can ask us at any time to access, correct, or delete the personal information we hold about you, or to stop receiving marketing communications from us. To do so, contact us using the details below.
Security
We take reasonable technical and organizational measures to protect the information you share with us. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "last updated" date at the top of this page will reflect the most recent revision.
Contact us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at orders@printoradigital.com or via WhatsApp at +1 (787) 978-4477.